Volume 15, Number 1, March-June 1999
Joseph King and Carolyn Ng
Goddard Space Flight Center hosted an NSSDC-involved Customer Awareness Day on May 25, 1999. The highlight was an engaging talk by Mr. Steve Phillips of Harley Davidson on how the strong customer focus of that company has benefitted it. The day was also Take Your Motorcycle To Work Day, with the visitor parking spaces in front of the Goddard Director's building reserved for motorcycles.
NSSDC was one of six Goddard organizations invited to participate by displaying evidence of their customer focus in the auditorium where Mr. Phillips spoke. Attendees were able to learn of NSSDC's customer focus through discussions with key NSSDC staffers, by taking NSSDC brochures, and by interacting with our Web pages.
A new set of posters was prepared for this event, (1) identifying NSSDC's customer community as spanning the range from professional space scientists through students and educators to the general public, (2) providing an overview of NSSDC's data and services, and (3) highlighting customer feedback pathways ranging from the user survey on our top Web page through the followup postcards sent to recipients of offline data to our participation at scientific meetings and interactions with current and potential scientist-customers.
As an example of the last of these, a meeting was convened by Bob McGuire at the June 1999 American Geophysical Union meeting in Boston to solicit user feedback on optimal evolution for "value-added" space physics systems such as CDAWeb and SSCWeb.